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CallFlow Analyzer |
Pricing
$1,200.00 Standard Edition $2,500.00 Enterprise Edition
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Overview Don't dedicate time and personnel to manually reviewing switch programming, routing strategies or IVR applications. CallFlow Analyzer provides a single tool across all the different applications in the contact center for debugging call routing. It identifies actual costs per call and with the use of the optimizer reduces expenses. It can in a matter of minutes provide a graphical diagram that illustrates call flows of the entire contact center without human intervention. CallFlow Analyzer provides a complete view of a call from inception to completion and allows for the overlay of financial costs. This makes it an ideal technical and business tool. Documented Call Flow Diagrams By monitoring the actual real-time interactions which flow through the contact center via different CTI platforms such as Cisco, Genesys, or NetMerge, CallFlow Analyzer creates a network diagram of all the points in the contact center where an interaction traverses. Additional information such as business data provides statistics for filtering the call flows. These call flows can be easily saved and printed for future reference as a baseline in the environment prior to and after changes are made. Single Debugging Tool Callflow Analyzer provides users the ability to use one single tool to quickly debug problems with call routing across multiple sites and call steering applications. The graphically models make debugging easy by depicting flows between nodes something not currently available from the switch, CTI, or the IVR platforms. Call Flow Optimization Take the guesswork out of optimizing existing call routing applications while levering your financial and business data. Save time and the hassle of attempting to manually tweak routing logic in your production environment. Let CallFlow Analyzer Enterprise Edition take all this information and generate suggestions across the entire estate. If you are looking to cut cost but continuing to maintain a positive overall customer experience, then CallFlow Analyzer is the answer to your problem. |
System Requirements CPU: Athlon 1 GHz or greater Memory: 512MB Disk Space: 10MB Operating System: Microsoft Windows XP, 2000/2003 Macintosh 10.x 
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