GForce Americas is only days away. Join us in Seattle and enjoy the midweek party sponsored by BearPaw at the Experience Music Project.

Wednesday April 18th 7:30PM - 11:30PM

A single tool across all the different applications in the contact center for documenting, debugging, and optimizing call routing. Identify actual costs per call and with the use of the optimizer reduce expenses. In a matter of minutes produce a graphical diagram that illustrates call flows of the entire contact center without human intervention. Read more...

Configuration of Genesys agent groups can be a struggle when you attempt to build groups for routing and reporting. Administration can also be a handful given the limitations of CME. iManage simplifies this work and enhances CME with the ability to support groups of groups. Read more...

A single tool across all the different applications in the contact center for documenting, debugging, and optimizing call routing. Identify actual costs per call and with the use of the optimizer reduce expenses. In a matter of minutes produce a graphical diagram that illustrates call flows of the entire contact center without human intervention. Read more...